Payment Methods

Welcome to our Payment Methods Policy. To ensure a smooth and secure shopping experience on our website, we offer a range of trusted payment options. Please review this policy for detailed information on the payment methods accepted on our site, as well as the terms and conditions surrounding their use.

1. Accepted Payment Methods

We accept the following payment options for purchases on our website:

  • Credit and Debit Cards:
    Visa Visa, Mastercard Mastercard, American Express American Express, DiscoverDiscover, Diners Club Diners Club, Maestro Maestro, UnionPay UnionPay
  • Digital Wallets: Apple Pay Apple Pay, Google Pay Google Pay, Shop Pay Shop Pay
  • Deferred Payment: Klarna Klarna (subject to Klarna’s terms and eligibility criteria).
  • Online Payment Platform: PayPal PayPal

2. Payment Process

When you select a payment method and complete your purchase, you agree to the terms and conditions associated with that method. Depending on the payment provider, you may need to undergo verification procedures to prevent fraud, which may include the following:

  • 3D Secure Authentication: For Visa and Mastercard payments, as per European regulatory requirements, we may require 3D Secure authentication to protect against unauthorized transactions.
  • Verification Checks: For certain transactions, we may perform identity verification or other checks to meet regulatory and fraud prevention obligations.

Your payment method will be charged once your order is confirmed, and the payment process will be managed in a secure manner through SSL encryption to protect your data.

3. Security of Payment Information

We value your privacy and are committed to protecting your payment information. Our payment providers utilize secure, encrypted connections, and our website complies with PCI-DSS (Payment Card Industry Data Security Standards) to maintain a safe environment for your financial data.

For payments through Apple Pay, Google Pay, and Shop Pay, your transaction details are handled by these respective platforms in accordance with their own privacy policies. Please refer to the privacy terms of these services to understand how they manage and protect your data.

4. Klarna Payments

Klarna is available as a payment option on eligible orders. By choosing Klarna at checkout, you agree to Klarna’s terms and conditions, which may include credit checks and a separate contractual agreement between you and Klarna. Klarna’s payment options include “Pay Later” and “Pay in Instalments.” Please be aware that Klarna’s deferred payment options are subject to eligibility and approval.

For more information, visit Klarna’s terms and conditions to understand your rights and responsibilities when choosing this payment method.

5. Refunds and Cancellations

Refunds are issued to the original payment method used at the time of purchase. The processing time may vary depending on the payment provider. Please refer to our Refund Policy for additional information on how refunds are processed for each payment method.

6. Additional Terms

  • Payment Disputes: If you experience any unauthorized charges or payment disputes, please contact our Customer Support team promptly.
  • Transaction Fees: We do not charge additional fees for using any of our accepted payment methods. However, certain payment providers may impose fees as per their individual policies.
  • Currency: All payments on our site are processed in GBP (£). Depending on your location, your payment provider may apply foreign exchange fees or currency conversion rates, for which we are not responsible.

7. Contact Us

If you have questions or concerns regarding our payment methods, please do not hesitate to contact our Customer Support team via email support@glercbikes.co.uk, as listed on our Contact Us page.

Thank you for choosing our platform.