Glerc 12 Inch Kids Bike Sasha
- Low stock - 5 items left
- Backordered, shipping soon
- 【SPECIALLY FOR PRINCESS】 Short-reach aluminium brake levers, lower stand-over height, protective stem design and kickstand make it convenient and safe for your girl who first plant seeds of riding. The butterflies and flowers on the frame are very popular among children.
- 【SAFE & DURABLE CONSIDERED】 CYour child's safety is our top priority. That's why our bike comes with front and rear brakes for reliable stopping power. Enclosed chain guard prevents her from getting hurt. Durable alloy frame is sufficiently reliable as well as Captain America's shield, backed by a LIFETIME warranty on the frame.
- 【EASIER TO RIDE】 Your little ones will enjoy a smoother ride with Glerc bottom bracket gearing, Brake lever allows little riders brake efficiently. The height of the soft saddle and steady handlebar can be quickly adjusted. Removable training wheels are included.
- 【EASY INSTALLING CONSIDERED】 The bike is 85% assembled and comes with the basic assembly tools, only a few pars need to be added to the bike. The whole process is as easy as boiling a bowl of pasta and decorating it with your sauce and condiment. Assembly videos is also provided to simplify every step of installing.
- 【PLEASE CHECK THE SIZE】 Glerc is committed to offering good Post-Sale service. CHOOSING the right size for your little is the key to whether he/she can explore the colorful world smoothly by riding. What we recommend you can find in the picture display cabinet or the chart at the bottom. Don't forget to choose from multiple colors to get his/her perfect one. If you have any problem, always contact us for help.
1. Shipping Time
- Shipping Time: Standard (Free): 1-3 Working Days
- Order processing time：0-1 days
- Estimated delivery time：1-2 days
- Most orders are shipped within 48 hours after the payment is processed. Once your order has shipped, we will provide you with a tracking number that will allow you to track your package.
3. Shipping Cost
- Shipping cost: Free
- GlercBikes UK covers 100% of the shipping costs.
4. Shipping method
- YODEL , DPD UK , EVRI , AMAZON UK FBA.
5. Shipping Detail
6. Kind Tip
- GlercBikes UK will ship your order from the closest warehouse to you. Please note that shipping times may vary depending on the distance between the shipping and delivery locations. Below are estimated shipping times for different regions.
7. NOTE:
- These are estimated delivery times and may sometimes be affected by factors beyond our control (such as weather, etc.). If you have a deadline (such as a birthday), please ensure to order in advance to avoid stress or disappointment. As our delivery times are estimates, they are not binding, so if a parcel does not arrive on the pre-agreed date, you are not entitled to any refund.
- Your order will be dispatched from the UK. You are responsible for paying any local customs fees and other import taxes that may be due when receiving the goods in your country/region. If you choose not to pay these fees, you run the risk of the goods being returned or, in some cases, destroyed by customs. In such cases, GlercBikes UK cannot issue any refunds unless the order is safely returned to us. For unwanted items, we may have to deduct from the refund to cover additional shipping costs.
- The shipping cost provided may vary depending on the weight of the order and the current exchange rate. Charges are calculated at the time of refund. For certain items/orders, you may need to contact us for a customized quote. International parcel shipments may be subject to import taxes, duties, and/or additional local charges in the destination country/region. GlercBikes UK accepts no responsibility for these additional charges that may arise. Certain countries may also require additional documentation. Failure to provide the necessary information may result in delays to the order. If applicable duties and taxes are not paid, and your order is returned or destroyed by customs, GlercBikes UK is not responsible for the goods.
Advice before Returns and Exchanges
At GLERC BIKES UK, we want every customer to have a wonderful online shopping experience. That's why we are committed to providing a first-class return and exchange service, especially when it comes to product quality issues.However, it should be noted that boxed bikes will incur significant shipping costs due to their large size. We strongly recommend that you carefully consider your decision before purchasing a bike. We only accept free returns and exchanges related to quality.
Extended Holiday Returns
Glercbikes UK fully guarantees the quality of ordinary products purchased during this period. If you have any questions or need help, please feel free to contact us at support@glercbikes.co.ukNormal Return and Exchange Policy
Products purchased from glercbikes.co.uk can be returned or exchanged within forty-five (45) days from the date of purchase.
Returned items must be new, unused, resalable, and include all original parts and accessories. We do not accept returns or refunds for assembled products.
Unless we have sent the wrong item or the item received is damaged, we will charge a 15% restocking fee on the returned item's price to cover shipping costs (we will cover the shipping costs).
For products with quality issues, we will offer free returns or exchanges. The definition of quality issues includes:
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Material Defects: Damage or functional failure due to material issues during use.
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Manufacturing Defects: Problems in the manufacturing process, such as poor seams or improper assembly of parts, which render the product unusable.
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Functional Failures: Unexpected faults or performance degradation under normal usage conditions, such as electric products failing to start or mechanical components malfunctioning.
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Cosmetic Damage: Damage to the product's appearance due to inadequate packaging or transportation issues, such as scratches or dents.
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Rust Issues: Noticeable rust appearing on the product at the time of delivery or early usage, affecting its appearance and functionality.
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Brake System Problems: Issues with the brake system, such as failure, unusual noises, or poor braking performance under normal use, presenting safety concerns.
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Missing Accessories: The product does not include original accessories or manuals.
We are not responsible for lost packages during the return process, packages refused back to the sender, or packages returned without prior authorization.
Please note: This return policy applies to direct shipments from glercbikes.co.uk. Returned items must be new, unused, and include all manufacturer packaging. Please package your return items carefully, as we will not accept returns that show signs of assembly, use, or damage.
Clearance Product Return/Exchange Policy
Clearance products are unique and due to their special nature, the price is significantly reduced. Therefore, all sales of clearance products are considered final and we do not accept returns or exchanges for these items. Rest assured, every Clearance product goes through a rigorous quality check to ensure it meets our standards. If you receive a Clearance item that is damaged or defective, please contact our customer service team at support@glercbikes.co.uk and we will assist you accordingly.
How to Start a Return/Exchange
Before returning the item, please provide the following information to help us process your return quickly:
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If the product is damaged: Please provide clear photos of the damaged area. This will help us understand the issue and offer a solution.
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If the return is not due to a product issue (e.g., change of mind): Please provide a photo showing that the package is unopened.
To initiate a return or exchange, simply click the link to visit our Contact Us page. Kindly provide the required images or documents to help us expedite the processing of your request.
GLERC BIKES UK values product quality and customer experience, which is the essence of our brand. If unfortunately you are not satisfied with our product, please contact us at support@glercbikes.co.uk to easily initiate a return or exchange. Please remember to provide your order number and the reason for your return or exchange. Our team will guide you through the process and we look forward to providing you with a better experience next time.
Return/Exchange Procedure
Once we receive a return or exchange request via email, we will respond immediately to guide you through the process. Please note that unauthorized returns or exchanges will be rejected. Please contact us before returning any product. If you return an item without our express authorization, we are not responsible for any potential loss of goods and your refund will be rejected.
Once your return or exchange is authorized, we will provide you with a prepaid return label. Please ensure that the product is securely packaged, including all original items, to avoid additional charges.
Once we receive your returned merchandise, we will inspect it to verify its condition. We will notify you by email as to whether your request for a full refund or exchange has been approved or denied. If approved, we will process your full refund or exchange within 1-3 business days. Refunds will be issued to the original method of payment and will take approximately 5-7 business days to appear in your account.
Delayed or Missing Refunds
If you do not receive your refund within the expected time, we recommend that you allow some additional processing time. In the event of further delays or concerns, please contact your bank or credit card company to inquire about the status of your refund. If they are unable to provide a solution, please contact us at support@glercbikes.co.uk. We will respond within 1-2 business days to provide you with further assistance.
Final Explanation Rights
The final interpretation rights belong to Glercbikes. We reserve the right to modify and explain the return policy. If you have any questions, please feel free to contact our customer service team.
Contact Us
If you have any questions or need assistance with a return or exchange, please feel free to contact our Customer Service team at support@glercbikes.co.uk We are here to help and will respond to your inquiries promptly. We recommend that you contact our customer service first before returning the product, and then return it to the original shipping address.
Contact email: support@glercbikes.co.uk
UK Warehouse Address: Worcester Worcestershire C/O Unit A Roundhouse Way
Thank you for choosing Glerc. Your satisfaction is important to us and we appreciate your understanding.