Category | Details |
---|---|
Shipping Time | Standard (Free): 1-3 Working Days |
Order Processing Time | 0-1 Days |
Estimated Delivery | 1-2 Days |
Shipping Cost | Free (Covered 100% by GlercBikes UK) |
Shipping Method | YODEL, DPD UK, EVRI, Amazon UK FBA |
Deliverable Countries | United Kingdom (All cities in the UK) |
VAT | 20% VAT included in the price, no additional payment required |
Shipping Locations | Ships from the closest warehouse to your location |
Tracking Info | Tracking number sent to customer’s email (via support@glercbikes.co.uk) after order ships |
International Shipping | Currently ships only within the UK |
Note | Shipping time may vary depending on distance from the warehouse to delivery address |
Category | Details |
---|---|
Return/Exchange Period | Within 45 days from the date of purchase. |
Condition of Returned Items | Items must be new, unused, resalable, and include all original parts and accessories. No returns for assembled products. |
Restocking Fee | 15% restocking fee on returned items unless the item is damaged or incorrect (we cover the shipping costs). |
Quality Issues | Free returns or exchanges for products with quality issues (e.g., damaged or defective items). |
Return Process | Contact us via email for return or exchange authorization. Unauthorized returns will be rejected. |
Return Authorization | A prepaid return label will be provided once the return is authorized. |
Packaging | Ensure the product is securely packaged with all original items to avoid additional charges. |
Inspection and Refund/Exchange | Items will be inspected upon return. Full refunds or exchanges will be processed within 1-3 business days if approved. |
Refund Processing Time | Refunds will be issued to the original payment method and take approximately 5-7 business days to appear in your account. |